Legal
Refund Policy
This Refund Policy explains when fees for OneiPost subscriptions may be refunded or cancelled. It applies to payments made through our website, payment gateway, or assisted onboarding for plans such as Starter, Growth, and Business.
1. Merchant details
- Business: OneiPost
- Support email: support@oneipost.com
- Phone / WhatsApp: +91 70215 51517
- Address: 105, Topiwala Center, near Goregaon Station, Goregaon West, Mumbai, Maharashtra 400062, India
2. Nature of the service
OneiPost is a digital subscription service (software access). Once a paid period is activated and the workspace is made available, the service is considered delivered for that billing period, subject to the exceptions below.
3. Cancellation
- You may cancel a recurring plan before the next renewal so you are not charged for a following period.
- Cancellation stops future renewals; it does not automatically refund the current paid period already in use.
- Request cancellation by emailing support@oneipost.com or WhatsApp +91 70215 51517 from your registered contact details.
4. Refund eligibility
We may issue a refund in these cases:
- Duplicate or accidental payment — clear proof of double charge for the same plan period;
- Failed activation — payment succeeded but we could not activate access within a reasonable time and you do not wish to wait;
- Service not usable for reasons solely attributable to us — prolonged outage of core scheduling after payment, where we cannot provide a workable alternative;
- Cooling-off (if offered at checkout) — if a specific offer states a refund window (for example within 3 or 7 days) and you have not made substantial use of the workspace, we will honour that written offer.
Unless required by law or stated at purchase, monthly fees already consumed are generally non-refundable.
5. Non-refundable situations
- Change of mind after the workspace has been activated and used;
- Issues caused by third-party platforms (API limits, account bans, policy rejections);
- Incorrect email or login details provided by the customer;
- Partial month unused after voluntary cancellation mid-cycle (unless we agree otherwise in writing).
6. How to request a refund
- Email support@oneipost.com with subject “Refund request”.
- Include: registered email, payment date, amount, transaction / UTR / gateway ID, and reason.
- We aim to respond within 2–3 business days.
7. Refund method and timing
Approved refunds are returned to the original payment method via the payment gateway or bank transfer, typically within 5–10 business days after approval (bank timelines may vary). You will receive confirmation by email or WhatsApp.
8. Chargebacks
Please contact us before raising a dispute with your bank. Unwarranted chargebacks may lead to suspension of the account while we investigate.
9. Changes
We may update this policy. The date at the top will be revised when we do. For a specific payment, the policy in force on the payment date applies unless a newer policy is more favourable to you and we agree in writing.
10. Contact
Refunds and billing help: support@oneipost.com · +91 70215 51517.